We are looking to expand our judiciary workforce of the future. As a Court Technology Specialist, your drive to innovate and improve, refine, and optimize traditional systems and processes will complement the variety of projects currently underway to advance our court and expand access to justice in one of the largest and busiest bankruptcy courts in the nation. Combine both your experience working across many technologies and your passion for providing exceptional customer service to contribute to our team!
The Court Technology Specialist is responsible for providing high quality customer service and supporting all audio-visual needs and end-user technologies which include installing, monitoring and maintaining the court’s hardware, software, telecommunication, network and audio-visual equipment. The specific duties of the Court Technology Specialist include, but are not limited to the following: Monitoring and responding to day-to-day IT Help Desk activity as well as logging all activity and resolutions via ticketing system; providing input and recommendations regarding IT- related projects and managing large IT projects as assigned; installing, maintaining and ensuring operation of audio-visual equipment, including display devices, video conferencing, digital recording, courtroom sound systems, digital signage, structured cabling, telephone and other audio-visual systems as needed; providing hands-on deployment of court computing systems and mobile devices; developing software deployment packages via scripting and command line automation; providing end-user training on hardware/software as needed; developing documentation regarding support and/or project activities; assisting in the planning, coordination, implementation, and support of computer and audio-visual related policies and procedures; and maintaining detailed inventory of all devices. Occasional extra hours and work schedule flexibility may be required to meet the needs of the Court. Weekly travel to the Northern (Santa Barbara) Division and routine travel to other divisional offices will be required based on workload, project requirements and coverage needs.
To qualify for the position of Court Technology Specialist, an applicant must possess a minimum of two (2) years specialized experience, including one (1) year equivalent to work at the CL 25 level. Specialized experience is progressively responsible experience related to the technical aspects of data processing, office automation, and data communications and their application, terminology and methodology, including the accomplishment of computer project assignments that involve systems analysis, design, programming, implementation, integration and management. The candidate must possess the ability to analyze problems and assess the practical implications of alternate solutions. Must have outstanding organizational and interpersonal skills and be capable of effectively explaining technical concepts to personnel at all levels of IT knowledge. Excellent written and oral communication skills required. Applicants must be able to plan, organize, and prioritize work in an effective and timely manner. Experience working with desktops, laptops, hybrid, mobile devices and audio/visual equipment required. Windows 10 and Active Directory experience required; Office365, iOS, audio/visual control systems, video conference system support experience preferred; scripting and Power Shell highly desirable. Prior work experience with the Federal Judiciary a plus.
Completion of a bachelor’s degree in Computer Science or Information Technology, Management Information Systems or related field is highly desirable. High School Diploma, GED, or the equivalent is required. The following certifications are preferred: CompTIA A+, NET+, MCP, and HDI’s SCA, AVIXA, SynAudCon, Certified Technology Specialist (CTS), BICSI Installation, Extron XTP Systems Technician, or AV Associates.