The Smart Home Expert is responsible for creating a world-class shopping experience for our customers while meeting their technology needs with Smart Home products and services. The Core Smart Home Expert build quality relationships with retail consumers to provide them with relevant and memorable Smart Home product demonstrations.
Our Smart Home Expert provides full-service and solutions support to customers in the Smart Home Vendor Experience zone. The Smart Home Expert is responsible for delivering profitability by achieving revenue, margin, solutions and operational targets. They also work closely with other employees to demonstrate, promote and sell Smart Home products and services within the Connected Devices department.
1. Engages customers using vendor certifications and selling skills, to complete sales, drive profitable growth and achieve their vendor/individual goals.
2. Applies a high level of product knowledge and expertise through ongoing learning through self-development and vendor certifications to enable an excellent customer shopping experience within the specific vendor ecosystem.
3. Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment. This includes coaching and training co-workers on exciting new vendor technology and services.
4. Provides feedback on new and existing product, and customer engagement through calls and in person with Vendor partner/representative and market teams.
* 1 year of experience in sales, customer service or related field
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends
* Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
* 1 year experience in sales
* 1 year of experience working with consumer electronics products/services