Help Desk Support

$56,570 - $91,988 yearly
  • United States Bankruptcy Court
  • Woodland Hills, Los Angeles, CA, USA
  • Sep 26, 2019
Full time Administrative Customer Service

Job Description

The Automation Systems Specialist is responsible for providing end-user IT Help Desk support including installing, monitoring and maintaining the court’s hardware, software, telecommunication, network and audio-visual equipment. The specific duties of the Automation Systems Specialist include, but are not limited to the following: Monitor and respond to day-to-day IT Help Desk activity as well as log all activity and resolutions via ticketing system; provide hands-on deployment of court computing systems and mobile devices; develop software deployment packages via scripting and command line automation; provide end-user training on hardware/software as needed; provide input and recommendations regarding IT related projects and manage large IT projects as assigned; install, maintain and ensure operation of audio-visual equipment including display devices, projectors, televisions, videoconferencing, digital recording, courtroom sound systems, digital signage, structured cabling, telephone and other audio-visual systems as needed; develop documentation regarding support and/or project activities; assist in the planning, coordination, implementation, and support of computer and audio-visual related policies and procedures; and maintain detailed inventory of all devices. Occasional extra hours and work schedule flexibility may be required to meet the needs of the Court. Routine travel to divisional offices will be required based on workload, project requirements and coverage needs.

To qualify for the position of Automation Systems Specialist, an applicant must possess a minimum of two (2) years specialized experience, including one (1) year equivalent to work at the CL 25 level. Specialized experience is progressively responsible experience related to the technical aspects of data processing, office automation, and data communications and their application, terminology and methodology, including the accomplishment of computer project assignments that involve systems analysis, design, programming, implementation, integration and management. The candidate must possess the ability to analyze problems and assess the practical implications of alternate solutions. Must have outstanding organizational and interpersonal skills and be capable of effectively explaining technical concepts to personnel at all levels of IT knowledge. Excellent written and oral communication skills required. Applicants must be able to plan, organize, and prioritize work in an effective and timely manner. Experience working with desktops, laptops, hybrid, mobile devices and audio/visual equipment required. Windows 10 and Active Directory experience required; Office365, iOS experience preferred; scripting and Power Shell highly desirable. Prior work experience with the Federal Judiciary a plus.

Experience

2-5 Years