What does a Best Buy Sony Experience Expert do? This Sony Experience Expert ensures Best Buy delivers a world-class end-to-end experience across all aspects of home theater products with emphasis on the Sony ecosystem. This role works closely with customers and other employees to demonstrate, promote and sell a variety of exciting Sony products in the Home Theater Zone and across the store to ensure customers’ end-to-end needs are met. As the Specialized Vendor Home Theater Expert you will: * Build relationships with retail customers, while providing them with relevant and memorable product demonstrations. * Use innovative customer engagement and creative sales techniques to increase sales of Sony ecosystem products in the Home Theater Zone and Home Theater Department. * Maintain a high level of product knowledge within new technology, HT product, advanced experience zone product and across the Sony ecosystem. Interact with vendor partner and market teams regarding insights on performance, promotions, and sales best practices. * Maintain department’s merchandising and readiness to service customers throughout the day. * Make complex technology simple for clients to understand and see unique value. * Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops). * Support sales strategies in partnership with the Sales Leader to achieve operating results, growth objectives, and overall financial performance goals. What are the Professional Requirements of a Sony Experience Expert? Basic Qualifications * 1 year of experience in sales, customer service or related field * Ability to work successfully as part of a team * Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications * Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services * 1 year sales experience * 1 year experience working with consumer electronics products/services
Nov 18, 2019
Full time
What does a Best Buy Sony Experience Expert do? This Sony Experience Expert ensures Best Buy delivers a world-class end-to-end experience across all aspects of home theater products with emphasis on the Sony ecosystem. This role works closely with customers and other employees to demonstrate, promote and sell a variety of exciting Sony products in the Home Theater Zone and across the store to ensure customers’ end-to-end needs are met. As the Specialized Vendor Home Theater Expert you will: * Build relationships with retail customers, while providing them with relevant and memorable product demonstrations. * Use innovative customer engagement and creative sales techniques to increase sales of Sony ecosystem products in the Home Theater Zone and Home Theater Department. * Maintain a high level of product knowledge within new technology, HT product, advanced experience zone product and across the Sony ecosystem. Interact with vendor partner and market teams regarding insights on performance, promotions, and sales best practices. * Maintain department’s merchandising and readiness to service customers throughout the day. * Make complex technology simple for clients to understand and see unique value. * Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops). * Support sales strategies in partnership with the Sales Leader to achieve operating results, growth objectives, and overall financial performance goals. What are the Professional Requirements of a Sony Experience Expert? Basic Qualifications * 1 year of experience in sales, customer service or related field * Ability to work successfully as part of a team * Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications * Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services * 1 year sales experience * 1 year experience working with consumer electronics products/services
The Smart Home Expert is responsible for creating a world-class shopping experience for our customers while meeting their technology needs with Smart Home products and services. The Core Smart Home Expert build quality relationships with retail consumers to provide them with relevant and memorable Smart Home product demonstrations. Our Smart Home Expert provides full-service and solutions support to customers in the Smart Home Vendor Experience zone. The Smart Home Expert is responsible for delivering profitability by achieving revenue, margin, solutions and operational targets. They also work closely with other employees to demonstrate, promote and sell Smart Home products and services within the Connected Devices department. Key accountabilities: 1. Engages customers using vendor certifications and selling skills, to complete sales, drive profitable growth and achieve their vendor/individual goals. 2. Applies a high level of product knowledge and expertise through ongoing learning through self-development and vendor certifications to enable an excellent customer shopping experience within the specific vendor ecosystem. 3. Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment. This includes coaching and training co-workers on exciting new vendor technology and services. 4. Provides feedback on new and existing product, and customer engagement through calls and in person with Vendor partner/representative and market teams. Basic Qualifications: * 1 year of experience in sales, customer service or related field * Ability to work successfully as part of a team * Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications: * Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services * 1 year experience in sales * 1 year of experience working with consumer electronics products/services
Nov 18, 2019
Full time
The Smart Home Expert is responsible for creating a world-class shopping experience for our customers while meeting their technology needs with Smart Home products and services. The Core Smart Home Expert build quality relationships with retail consumers to provide them with relevant and memorable Smart Home product demonstrations. Our Smart Home Expert provides full-service and solutions support to customers in the Smart Home Vendor Experience zone. The Smart Home Expert is responsible for delivering profitability by achieving revenue, margin, solutions and operational targets. They also work closely with other employees to demonstrate, promote and sell Smart Home products and services within the Connected Devices department. Key accountabilities: 1. Engages customers using vendor certifications and selling skills, to complete sales, drive profitable growth and achieve their vendor/individual goals. 2. Applies a high level of product knowledge and expertise through ongoing learning through self-development and vendor certifications to enable an excellent customer shopping experience within the specific vendor ecosystem. 3. Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment. This includes coaching and training co-workers on exciting new vendor technology and services. 4. Provides feedback on new and existing product, and customer engagement through calls and in person with Vendor partner/representative and market teams. Basic Qualifications: * 1 year of experience in sales, customer service or related field * Ability to work successfully as part of a team * Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications: * Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services * 1 year experience in sales * 1 year of experience working with consumer electronics products/services