Geek Squad Consultation Agent Our Agents are the first point of contact for clients and command the check-in and check-out experience of client devices. They ask the right questions, listen to client needs, take detailed notes, and partner with our Advanced Repair Agents to fully resolve the issue. It's the Consultant Agent's mission to ensure no client is ever left unserved or underserved. Responsibilities include:      * Positively engage with the client during the check-in and check-out process      * Ask probing questions, listen and record details, and offer an accurate time estimate for next steps      * Monitor queues and provide status update to clients      * Clearly communicate with team members      * Support Geek Squad efforts to protect the world, one device at a time Basic Qualifications:      * Experience actively using and learning about customer electronics      * Ability to work successfully as part of a team      * Strong ability to prioritize and multi-task in a fast-paced environment      * Ability to work a flexible schedule inclusive of holidays, nights and weekends

The Project Manager, Custom Home Services is directly responsible for day to day management of driving home channel fulfillment consistency, efficiency, and quality of work completed by employees in their assigned area. Key Responsibilities Employee Supervision      * Manages all direct and indirect reports for custom installation projects to ensure accurate, on time, and on budget delivery.      * Responsible for training, certification, and developing required expertise      * Conducts performance appraisals and makes pay recommendations.      * Conducts on-site visits to ensure SOP and safety compliance while also positively impacting client loyalty.      * Ensures safety procedures and plans are communicated proactively and followed by custom installation teams.      * Coaches team to contribute to positive engagement for themselves and the team. Project Approval and Supervision      * Responsible for the successful end-to-end planning and execution of all custom installation projects for assigned area and engaging the Custom Market Manager when necessary.      * Approves final scope of work and Client proposal      * Actively manages project workflow      * Works with internal and external partners to achieve the desired Client experience as defined by the scope of work. Sales Development      * In partnership with Sales Leaders, provides leadership and development for walk-throughs with Sales Positions for on-site consultations.      * Consults with sales teams to ensure all proper documentation needed is completed.      * Collaborates with sales teams on weekly pipeline meetings within assigned area.      * Collaborates with Sales on the accurate pricing and applications of custom installation, engineering, and scope of work for projects.      * Supports sales teams regarding usage of budget builder and proposal tool. Communication      * Develops and maintains partnerships (such as retail) in support of driving business results and improving the client experience. Business Performance and Analysis      * Responsible for custom installation financial goals      * Supports area Sales Leaders in obtaining revenue and margin budgets and the Custom Market Manager in achieving financial goals for their assigned market.      * Responsible for managing days-out and productivity for installation teams.      * Controls costs and delivers productivity goals by monitoring, analyzing business trends and results on a daily, weekly, monthly basis.      * Validates inventory management processes are followed. Basic Qualifications:      * 1 year of leadership experience (inclusive of supervision of direct/indirect reports, coaching, training, recognition, and managing business outcomes) OR 2 years of Military leadership experience inclusive of coaching, training, recognition, and performance evaluations.      * 2 years of custom installation experience      * Must be 21 years of age and have a current, valid driver’s license with a clear driving record (no convictions in the last 3 years of DUI, leaving the scene of an accident, and no more than 2 moving violations or accidents) Preferred Qualifications:      * 1 year of experience managing a remote workforce

The Project Manager, Custom Home Services is directly responsible for day to day management of driving home channel fulfillment consistency, efficiency, and quality of work completed by employees in their assigned area. Key Responsibilities Employee Supervision      * Manages all direct and indirect reports for custom installation projects to ensure accurate, on time, and on budget delivery.      * Responsible for training, certification, and developing required expertise      * Conducts performance appraisals and makes pay recommendations.      * Conducts on-site visits to ensure SOP and safety compliance while also positively impacting client loyalty.      * Ensures safety procedures and plans are communicated proactively and followed by custom installation teams.      * Coaches team to contribute to positive engagement for themselves and the team. Project Approval and Supervision      * Responsible for the successful end-to-end planning and execution of all custom installation projects for assigned area and engaging the Custom Market Manager when necessary.      * Approves final scope of work and Client proposal      * Actively manages project workflow      * Works with internal and external partners to achieve the desired Client experience as defined by the scope of work. Sales Development      * In partnership with Sales Leaders, provides leadership and development for walk-throughs with Sales Positions for on-site consultations.      * Consults with sales teams to ensure all proper documentation needed is completed.      * Collaborates with sales teams on weekly pipeline meetings within assigned area.      * Collaborates with Sales on the accurate pricing and applications of custom installation, engineering, and scope of work for projects.      * Supports sales teams regarding usage of budget builder and proposal tool. Communication      * Develops and maintains partnerships (such as retail) in support of driving business results and improving the client experience. Business Performance and Analysis      * Responsible for custom installation financial goals      * Supports area Sales Leaders in obtaining revenue and margin budgets and the Custom Market Manager in achieving financial goals for their assigned market.      * Responsible for managing days-out and productivity for installation teams.      * Controls costs and delivers productivity goals by monitoring, analyzing business trends and results on a daily, weekly, monthly basis.      * Validates inventory management processes are followed. Basic Qualifications:      * 1 year of leadership experience (inclusive of supervision of direct/indirect reports, coaching, training, recognition, and managing business outcomes) OR 2 years of Military leadership experience inclusive of coaching, training, recognition, and performance evaluations.      * 2 years of custom installation experience      * Must be 21 years of age and have a current, valid driver’s license with a clear driving record (no convictions in the last 3 years of DUI, leaving the scene of an accident, and no more than 2 moving violations or accidents) Preferred Qualifications:      * 1 year of experience managing a remote workforce