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Company Name:
Approximate Salary:
85000.00 - 90000.00 Per Year
Location:
Culver City, California
Country:
United States
Job Type:
Technician Management
Position Type:
Full Time
Required Experience:
5-10 years
Required Education:
Bachelor's Degree
Street:
1300 Factory Place
City:
Los Angeles
State:
California
ID
105
Phone:
(310) 873-8447

Senior Operations Lead / Installation Specialist

 

POSITION: Sr. Operations Lead / Installation Specialist

 

LOCATION: Culver City | West LA

 

CONTACT:Recruiting Partner,Manon Newell, [email protected], m. 323-829-3619

 

THE COMPANY: OPENPATH SECURITY, INC. (www.openpath.com)

 

You know smart homes.  Now think smart offices.  Since early 2016, Openpath has been in stealth-mode.  Developed by a world-class team of proven startup veterans with multiple exits, top-notch technologist and NSA-level security experts leading the modernization of the workplace with a new industry-leading platform for access control and office automation.  The company’s flagship product, Openpath Access combines sleek hardware with an app, enabling employees to enter the office using their smartphones and making office management easier than ever. The platform seamlessly integrates with G Suite & Office 365.

 

Highlights…

 

  • Be part of a company “innovating the long-stagnant $6B access control industry.”

  • Led by proven serial entrepreneurs with a track record of scaling successful global enterprise technology companies.

  • Raised $7M Series A led by Upfront Ventures, Sorenson Ventures, Bonfire Ventures, Pritzker Group Venture Capital and Fika Ventures.

 

THE OPPORTUNITY: SR. OPERATIONS LEAD / INSTALLATION SPECIALIST

 

Openpath is seeking a senior operations and installation specialist to join our office automation and security systems team in Los Angeles.  The ideal candidate enjoys working in a fast-paced environment and wants to have a meaningful impact on customer and company results. Successful candidates will have world-class customer service orientation, strong communication skills, and low-voltage technical experience.

 

The position will own a diverse set of responsibilities with attention to detail and a customer-first attitude. Openpath’s system is comprised of cloud software, mobile applications, and access control door hardware, the company needs an intelligent fast-learner who will quickly understand various types of technology and physical hardware.  

 

What you’ll do & more...

 

  • Sales Engineering and all that it entails for the company, including but not limited to technical expertise along with client facing communication.

  • Support the direct and channel sales teams with customers questions on our technology.

  • Help ensure our installation partners can successfully install and service our systems at customer locations with over the phone/web support.

  • Build relationships with locksmiths and installers in various regions where we have customers.

  • Provide world-class customer support as needed.

  • Efficiently respond to existing customers and installers when they have customer support and technical support questions.

  • Work with our engineering team to be able to answer technical support questions and efficiently respond to customers.

  • Log support communications in our CRM.

 

What skills and experience do you bring?

 

  • EDUCATION: BA/BS highly preferred. Will consider those with proven experience.

  • EXPERIENCE: 5+ years of professional experience with 2-3+ years of experience installing access control systems.

  • Must have proven customer service experience.

  • Results-oriented, dependable and accountable.

  • Can operate in a fast-paced, entrepreneurial environment.

  • Highly organized, can juggle multiple competing priorities and tasks.

  • A strong communicator (verbal, written and interpersonal).

  • Possess a can-do attitude and willing to roll up your sleeves and help grow the business.

  • You take initiative, knows what needs to be done and operates with a sense of urgency, focus and discipline.

 

Still reading? Please reach out directly to Manon Newell at [email protected]

 

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