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Company Name:
Approximate Salary:
55000.00 Per Year
Location:
Fort Wayne, Indiana
Country:
United States
Job Type:
Technician
Position Type:
Full Time
Required Experience:
< 2 years
Required Education:
Associate Degree

AV Applications Engineer

 

Attero Tech seeks an AV Applications Engineer to provide pre-sales applications support and field technical support for Attero Tech’s AV products. Duties will involve front end phone support, online remote field support, pre-sales system design, software/hardware troubleshooting, trade show and internal product planning support. This position requires a multi-disciplinary skill set.  Some business travel is required.

 

The candidate must be able to work professionally with all levels of employees and interface well with external professionals, Attero Tech distributors, dealers and end users. The candidate for this position must possess exceptional communication, presentation and teamwork skills. Successful candidate must be customer-centric and strive to deliver an exceptional customer experience.

 

Education & Work Experience

 

  • Associate of Science degree in a technical/engineering discipline, or equivalent experience
  • Experience in the AV Integration industry is highly desirable
  • Prior work experience in a customer support role required
  • Must possess strong computer skills, including proficiency with Microsoft Office (Outlook, Word, Excel & PPT)
  • Familiarity with CRM, issue tracking and/or support desk case logging software desirable

 

Professional & Technical Skills

 

  • Must be fluent with computer technologies, and be knowledgeable and willing to learn about emerging video technologies, audio over IP networking and DSP based audio processing technologies applied in live and installed audio systems
  • Technical experience in basic networking is required
  • Understanding of basic electronics theory and applications
  • Experience with software scripting languages or HTML is highly desirable
  • Experience in open architecture DSP programming is highly desirable
  • Experience with third party control integration and programming (AMX, Crestron, Q-SYS etc) is highly desirable
  • Experience in delivering technical training and troubleshooting is highly desirable

 

Desirable Technical Certifications

 

  • IT industry networking certifications such as CCNA or equivalent are desirable
  • AV industry certifications in CTS, CTS-I, or CTS-D and Dante Level 2 certification are desirable

 

Desirable Candidate Qualities:

 

  • Ability to manage multiple tasks simultaneously while meeting specific deadlines set by management
  • Good written, verbal & presentation skills
  • Creative, self-motivated, team player and quick learner
  • Excellent interpersonal & communication skills
  • Ability to make decisions efficiently within designated area of responsibility
  • Ability to independently troubleshoot problems and suggest resolutions

 

Duties and Responsibilities:

 

  • Provide remote applications support for integrators, consultants and end users via phone and email correspondence for Attero Tech products
  • Assist customers with troubleshooting designs remotely via screen sharing software
  • Provide system design support and review for AV integrators, consultants and representatives
  • Develop technical content for FAQs, white papers, presentations and other customer facing material
  • Participate in technical training for integrators, consultants and end users via webinars and on-site events
  • Assist with trade show planning and regional training events
  • Assist and influence Product Development by acquiring and reporting applications, use-cases and emerging customer requirements to Product Management team
  • Perform product research as directed by Product Management
  • Assist and influence Product Development by participating in active issue and case tracking of current Attero Tech products development opportunities from customer and sales channel support correspondence
  • Some travel required
  • Perform other duties as assigned